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Frequently Asked Questions
Please see our frequently asked questions below. Please feel free to send us your questions by clicking here.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Deliveries to outside the UK must be placed online, we will then advise of any extra delivery charges.When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. If for any reason we cannot get your order to you in the time you specify at checkout, we will notify you by email.
Standard Delivery in approximately 3 -5 working days £5.95
Premium Delivery in approximately 2 -3 working days £6.95
Guaranteed Next Working Day Delivery (to be placed over telephone) £8.50
Please be assured that all orders 1. Going out of the EU AND 2. From non EU customers will have the VAT removed from the price of their goods.
Ireland – £19.70
Belgium, Luxembourg, Netherlands – £19.70
France, Germany, Monaco - £21.70
Austria, Czech republic, Denmark, Faeroe Islands, Finland, Greece, Greenland, Italy, Poland, Portugal, San Marino, Spain, Sweden, Vatican city - £22.90
Bulgaria, Estonia, Hungary, Latvia, Lithuania, Romania, Slovak republic, Slovenia – £26.90
Andorra, Gibraltar, Liechtenstein, Norway, Switzerland – £27.80
Albania, Belarus, Bosnia, Croatia, Cyprus, Iceland, Macedonia, Malta, Moldova, Russia, Serbia, Turkey, Ukraine – £31.90
Australia & New Zealand £41.40
USA & Canada £24
All of the shipping costs above apply to orders up to a maximum of 3.5 kilos, should your order be heavier than this, or volumetrically 'large' we will calculate the extra postage cost for your individual order and contact you for your agreement prior to processing your order. Items that may require a postage surcharge due to weight are likely to include winter horse rugs, yard equipment and high volume orders. Please note that any tax and import duties are the customers responsibility. Please also note that our couriers do offer a fast despatch service. If you need your order quicker than the above quoted time please contact us at firstname.lastname@example.org or by calling 01948 820720
For Pre Christmas Delivery please see below
Standard Delivery - Order by the 15th December
Premium Delivery - Order by the 17th December
Saturday Delivery - Order by the 18th December before 2 pm - Please call to check stock
Special Order items - Please call 01948 820 720 for delivery dates
PLEASE NOTE - Our Warehouse is closed between Christmas and New Year .